Welcome to the Holy Spirit Supernatural School of Ministry!
Wherever you are we welcome you.
If the Holy Spirit leads you to our school we are very blessed to work with you!
Q 14: Grievance Policy
A policy outlining the procedures for handling grievances or complaints.
Holy Spirit Supernatural School of Ministry policies for settling grievances:
Grievance Policy
1. Definition of a Grievance:
A grievance is a complaint or concern that a student, faculty, or staff member has regarding a decision, action, or behavior that they believe is unfair, unjust, or contrary to
the policies and procedures of the Bible college.
2. Purpose:
The purpose of this policy is to provide a fair and efficient process for resolving grievances in a manner that is consistent with the values and principles of the Bible college.
3. Scope:
This policy applies to all students, faculty, and staff members of the Bible college.
Procedure for Filing a Grievance
1 Informal Resolution:
Before filing a formal grievance, the individual should attempt to resolve the issue informally by discussing it with the person or department involved.
2. Formal Grievance:
If the issue cannot be resolved informally, the individual may file a formal grievance by submitting a written complaint to the Dean of Students or the appropriate administrator.
3. Grievance Form:
1. The grievance form should include the following information:
2. A clear description of the grievance
3. The date and time of the incident or decision.
4. The names of any witnesses or individuals involved
5. The desired outcome or resolution
4. Timeline:
The grievance should be filed within 30 days of the incident or decision.
Investigation and Resolution
1. Investigation:
The Dean of Students or the appropriate administrator will investigate the grievance and
gather relevant information.
2. Meeting with the Individual:
The Dean of Students or the appropriate administrator will meet with the individual to
discuss the grievance and the investigation.
3. Resolution:
The Dean of Students or the appropriate administrator will attempt to resolve the
grievance in a fair and timely manner.
4. Appeal:
If the individual is not satisfied with the resolution, they may appeal the decision to the
President of the Bible college.
Confidentiality
1. Confidentiality:
All grievances and investigations will be kept confidential to the extent possible.
2. Protection from Retaliation:
The Bible college will not retaliate against any individual who files a grievance or
participates in an investigation.
3. Timeline for Resolution
Initial Response:
1. The Dean of Students or the appropriate administrator will respond to the grievance within 5 business days.
Investigation:
2.The investigation will be completed within 30 days of the initial response.
3. Resolution: The grievance will be resolved within 60 days of the initial response.
Biblical Principles
1. Matthew 18:15-17:
If a brother or sister sins against you, go and point out their fault, just between the two of you. If they listen to you, you have won them over. But if they will not listen, take one or two others along, so that every matter may be established by the testimony of two or three witnesses.
2. Galatians 6:1:
Brothers and sisters, if someone is caught in a sin, you who live by the Spirit should restore that person gently. But watch yourselves, or you also may be tempted.
3. James 1:19-20:
My dear brothers and sisters, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, because human anger does not produce the righteousness that God desires.
Amendments
1. Amendments:
This policy may be amended at any time by the President of the Bible college or the Board of Trustees.
2. Notification:
Any amendments to this policy will be communicated to the Bible college community in a timely manner.
Our vision is to provide a comprehensive educational experience that fosters spiritual growth, discipline, and a deep understanding and love for the Word of God, empowering students to walk in harmony with the Holy Spirit and effectively answer God’s call to ministry.